Our Refund policy

 

 

Online Returns

We hope that you love your Silver by Sofie purchase, however on the occasion that you're not entirely happy, you can return it to us, and we’ll be more than happy to give you a full refund up until 14 days from the day the item is signed for.

To be eligible for a refund the item must be in its original packaging, complete with any paperwork and have the security tag still intact.

To start a return, you can contact us at info@silverbysofie.co.uk. If your return is accepted, we’ll issue instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The timescale for processing returns varies depending on how long it takes a return package to arrive.  However, we aim to process all returns within 7 working days of receiving the item.  

 

 

Faulty/ Damaged Items

Please inspect your order upon reception and contact us within 30 days, though preferably upon receipt, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and arrange your replacement or refund.  

 

Exclusions

Pierced earrings, including earrings with pendant sets are non-returnable for reasons of hygiene and safety. This does not affect your statutory rights.

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means we cannot provide refunds or exchanges on items that have been specially made to order for you. Personalised, altered items including adjustments to watch bracelets and straps, and specially ordered items out with our current line of stock are also exempt from refund or exchange. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

You can always contact us with any return queries at info@silverbysofie.co.uk.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take up.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.